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Collections hold the key to profitability in any credit portfolio. The challenge is to improve efficiency and streamline collection management while minimizing costs. At Optimus, we understand this only too well and have built up a strong reputation for ourselves as a top-notch player in integrated collections services. Not surprisingly, we currently handle collections for the credit card and loan portfolio of one of India’s largest and most profitable private sector banks.

Optmus’ deep understanding and breadth of skills in collections management come to the forefront in its ability to set up a cradle to grave collection process in a mere 45 days.

Advantages offered by Optimus’ Collection Management
Optimus has in place Intellect Collect, a robust and highly flexible collections management system built by Polaris that handles the entire collections life-cycle from pro-active calling of non-delinquent customers to tackling tougher parties, including following up on legal cases till final closure.
The ability to handle customer-based collections across multiple loan products.
The capabilities of integrated voice and data processing that facilitates the effective handling of large call volumes
Best in class collection services that come from superior technology, in-depth process expertise and robust infrastructure.
Unique third party dialer based collections solution – a first in India – that improves productivity and lowers operational costs.
The flexibility to scale up requirements and to engage in customized engagement modes
One stop shop for all back office solutions
Optimus’ collection support services include:
Collection calling
Agency management
Dispute resolution
Field referral
Customer analytics & segmentation
Fraud analysis
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
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